As a private utility company, we have the responsibility to comply with the regulations put in place by the Australian Energy Regulator (AER) and the Independent Pricing and Regulatory Tribunal (IPART). 

AER regulates energy markets and networks under national energy market legislation and rules. You can read more on their role on their website.

IPART on the other hand provides independent regulatory decisions and advice to protect the ongoing interests of the consumers, taxpayers and citizens. You can visit their website for more details.

For us, compliance is not just about prevention, it also offers an opportunity to consistently strengthen our organisation through strategic, proactive measures—such as best practices, employee training, internal controls, and benchmarking.
At Living Utilities, we treat wastewater and distribute recycled water throughout the Barangaroo South precinct under a Network Operator’s Licence and a Retail Supplier’s Licence granted by the NSW Minister for Lands and Water under the Water Industry Competition Act (NSW) 2006.

Our licences and our compliance with regulations are overseen by IPART. We also need to comply with various obligations imposed by the Environmental Protection Authority and NSW Health.

For regulatory requirements specific to retail management, including debt recovery and customer complaint handling processes please click here.
We distribute (and in the case of our solar installations, we generate and sell) electricity throughout the Barangaroo South precinct under network and retail licence exemptions from the Australian Energy Regulator (AER). 

In order to obtain these exemptions, we must comply with various guidelines and other conditions imposed by the AER. 

We must also comply with the Service and Installation Rules of New South Wales and relevant aspects of other regulations and standards relating to the generation, distribution and sale of electricity.

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